General Return Policy
All returns are subject to an inspection before any decision is made concerning their resolution.
A copy of the return authorization form should be enclosed to enable efficient processing and prevent any unnecessary delays.
If the returned product has been modified in any way (for example if a phone has been rooted, hacked, or any unauthorized software is installed), this will invalidate the return authorization and the goods will be returned to the customer at their cost.
We are unable to accept the return of software which has been opened, installed, or registered. In those circumstances, no refund or replacement will be issued.
You as the customer are responsible for ensuring the safe delivery of returned items unless a courier collection has been agreed with a member of staff in advance. If you are returning goods to us we recommend that you use a tracked service requiring a signature on delivery.
If we need to return the goods to you, we will not usually make any charge for delivery within the UK. However, if the goods need to be sent outside the UK then we will need to charge the shipment cost (a reduced rate may be applied rather than the standard delivery cost).
We reserve the right to impose a handling charge in the event that no fault is found in the returned goods declared faulty.
Unwanted Goods – 14 Days Policy
At Mobuy.co.uk, we observe the UK’s Consumer Contracts Regulations 2013 and Consumer Rights Act 2015, which is why we follow a 14-day unwanted goods policy.
Please keep in mind that this 14-day cancellation option is only available for UK and European customers, who reside within a country defined as being either an EU or EEA member state.
If you find that a product is not right for you, or change your mind before receiving the goods, then a return can be requested within this period. Simply contact us within 14 calendar days from the day you received the goods.
A return authorization form will then be issued and the goods need to be returned within the following 14 days. However, we strongly advise that you return them to us as soon as possible for us to process any claims.
We do ask that the goods are returned to us in pristine or “as new” condition. In the case of feature phones, smartphones, tablets and other computing products, they should be returned with all accessories, documentation, and packaging. The goods will be inspected upon receipt. Should the returned item(s) be in “as new” condition, their full value will be refunded.
Under no circumstances should a phone be returned under the 14-day policy with any screen lock, account lock, or personal data installed. This will result in the handset being immediately returned to you. If you intend to return an Android device and have performed a factory reset, please ensure that Device Protection Features have not been activated. If you intend to return an Apple iOS device, please ensure it has been factory reset and correctly removed from any associated iCloud or other remote-management accounts.
In the event of cosmetic damage to the product or excessive damage to packaging or missing packaging that would affect the resale value of the item, Mobuy.co.uk reserves the right to impose a handling charge of up to 15% of the item’s retail value at the time of sale.
Should an item be damaged beyond a condition which could be considered acceptable for resale, Mobuy.co.uk reserves the right to refuse the refund and return the goods back to the customer.